Recharge
The role
As our Senior Risk and Fraud Specialist, you will contribute your expertise and experience in achieving the goals of the Risk and Fraud department.
You will be responsible for implementing the Risk and Fraud strategy and contributing to substantial progress to the roadmap with the Product Managers and the Director of Payments & Risk to drive innovation and new initiatives for the Fraud prevention platform and framework.
You will work with a team of Fraud Analysts, responsible for rules configuration, projects, performance monitoring and data analysis with a consistent focus on priorities, KPI’s and execution of the strategy.
You will be a key linking pin between multiple internal teams and external suppliers. You will be accountable for the Fraud Ratio and Approval Rate, as well as share the accountability for the Fraud Chargeback result on the P&L.
Responsibilities and Duties
Strategy
Responsible for implementing a transition from use of external tools to an internal risk decisioning and management capability
Responsible for Recharge end-to-end Fraud prevention framework and process (purchase, chargeback defence and investigations)
Implement and execute the Fraud Risk strategy
Responsible for mitigating fraud and abuse
Work with cross-functional teams to deliver financial and customer experience-related goals by designing and implementing fraud prevention policies.
Execution
Lead initiatives to continuously improve Fraud- and Approval rates to drive commercial results
Identify root causes of problems related to Fraud prevention and take ownership to have the team work collaboratively toward solutions
Keep the chargebacks and notifications of fraud under control and out of the monitoring programs
Build compelling business cases to support new initiatives and get them prioritised on the roadmap
Monitor key metrics to derive insights and identify opportunities
Provide reviews on the performance to the Management Team
Analytical thinker that can interpret and manipulate data & experience with data visualisation tools (like Tableau and Power BI).
What you have
The ideal candidate has at least 5+ years of experience in fraud prevention or risk management
Knowledge of schemes’ fraud and chargeback regulations
Very strong analytical, quantitative and critical thinking skills
Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities at once with a strong commercial sense
Team player with strong interpersonal, relationship-building, and stakeholder management skills
Excellent organizational and communication skills, attention to detail and analytical reasoning.
What we offer
30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam
Flexible working hours and an office overlooking the Amstel
Macbook Pro or Windows Laptop
Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning
Free healthy breakfast, lunch and snacks by our in-house chef
Free Dutch classes to help out with daily life in the Netherlands
Regular parties, celebrations and other events.
