Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
The Omnichannel Experience Manager will be responsible for developing and managing the global omnichannel strategy within the region, for scope of ECommerce and Retail touchpoints, connecting them with the consumer and creating a seamless customer journey. Our omnichannel initiatives include Endless Aisle, Click & Collect, Ship from Store, Gift Cards and many more.
This person will play a vital role in partnering with regional, global, and cross-functional teams within New Balance. The collaboration with these teams will be key to developing innovative and high-return solutions that meet the evolving needs of our customers.
The Omnichannel Experience manager should be passionate about omnichannel and digital transformation, especially within retail. Maintain optimism, be results-oriented, and work in a structured manner to make things happen. We are looking for an individual who can take initiative and follow through on tasks, maintaining clear communication and meeting deadlines without compromising quality.
MAJOR ACCOUNTABILITIES:
Developing and implementing the omnichannel strategy within the global framework for an improved customer experience standard, with the ambition to achieve an aligned and seamless brand experience.
Leading the omnichannel project roadmap and being the business lead for all the key partners, ensuring all are informed and aligned.
Working alongside supporting functions including IT, Logistics, and Finance on implementation of new tools and projects and developing efficient omnichannel fulfillment flows.
Setting and managing budgets and targets for OMNI initiatives and supporting Ecommerce and Retail teams to achieve these goals.
Partnering with Retail and Area Managers to identify and capitalise on business opportunities and address challenges, while promoting best practice sharing and continuous improvement.
Collaborating with our internal development teams to envision and build the future of our digital business and driving it to execution on an operational level.
Communicating key analytical insights and strategic actions to relevant key partners and collaborators to drive business growth.
REQUIREMENTS FOR SUCCESS:
Relevant number of years of experience in omnichannel operations or digital transformation projects, preferably within the fashion retail industry.
Strong project and change management skills, with a track record of delivering projects through complex organisational structures.
Ability to influence regional objectives and requirements within a global framework.
Experience within a multi-market environment.
Excellent communication and stakeholder management skills with a proven ability to work with many levels of an organisation.
Strong understanding of ecommerce, retail, and supply chain processes.
A structured problem-solving approach using an analytical and solution-oriented approach.
BENEFITS:
Discretionary Bonus Opportunity
Discount on the health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €250 travel allowance each month
Hybrid working
Employee Discount
Work from-home allowance
Home working equipment
Sports subscription via OneFit
Flexibility to Work from Anywhere for up to four weeks per year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
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