Equinix
Who are we?
Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingan equitable work environmentthat is foundational to our core values as a company and is vital to our success.
Network Service Engineer III
Job Summary
Responsible for: global network operations, participation in projects and on-site support, incident resolution and request fulfillment, capacity management, cooperation with vendors, reporting, documentation, troubleshooting, and resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; cooperation with internal teams and external service providers.
Responsibilities
Monitor and ensure network uptime and SLA compliance for the global network
Participate in infrastructure projects
Provide network on-site support as required
Maintain, monitor and support enterprise network operations
Act as the second line of support for Network issues and escalation for lower Tier
High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation
Identification and proactive problem management
Resolve internal customer issues and work closely with customers and vendors until resolution
Perform level 2 network support such as configuring switches, routers, and other network devices
Perform advanced troubleshooting and health checks, configuration modification, and upgrades
Vendor management, cooperation and escalation for ISP’s and OEM’s to support the infrastructure
Follow network configuration and design principles
Support processes and procedures automation for network operations
Document and publish approved KB articles, work instructions and procedures for internal reference
Willing to work in multi-national team and 8×5 operation in the follow the sun model
Participate in the periodic weekend on-call and ad-hoc weekend or after hours activities
Qualifications
Bachelor’s degree or equivalent combination of education and related work experience
Basic knowledge of ServiceNow and ITIL process to understand the Incident, Request, Problem & Change process
Understanding and experience in ticket prioritization and management
Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)
Demonstrable experience in troubleshooting on various OSI levels
Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.) Juniper preferred
Hands-on experience in production network configuration changes and troubleshooting
Experience in use of packet capture tools
Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x)
Experience in troubleshooting wireless networks (standards, security, radio placement, etc). Cisco Meraki and Juniper MIST preferred
Intermediate knowledge and understanding of load balancers and firewalls. F5 and Palo Alto preferred
CCNP, CCIE or similar professional level certification preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
