jobid=A.0.174
The Franchise Performance Manager is responsible for managing one or more regions across EMEA. This dynamic position serves as the primary connection between franchisees and the corporate office, fostering strong relationships and ensuring alignment. The FPM is accountable for enhancing commercial and operational performance by utilizing Choice’s systems, tools, and programs, all while delivering top-tier support and service to franchisees.
COMMERCIAL ASPECTS:
- Regularly analyze the hotel portfolio to identify top-performing hotels and develop targeted strategies and action plans to optimize results across the EMEA region.
- Collaborate with high-value hotels to establish annual commercial and operational goals, ensuring that strategies and resource needs are communicated internally to drive success.
- Lead performance improvement initiatives by applying proven commercial best practices. Engage with additional commercial support when needed to expand the impact of these practices.
- Provide training and guidance to commercial stakeholders within the portfolio properties, ensuring they are equipped to implement strategies and operational structures effectively.
OPERATIONAL ASPECTS:
- Build and maintain strong relationships with franchisees through regular meetings and site visits to support alignment and performance.
- Develop and maintain an operational improvement plan based on Medallia feedback to help achieve the EMEA LTR targets.
- Execute Property Improvement Plans as requested, inspections, writing and implementation checks
- Record key conversations, action plans, and activities in Salesforce, ensuring internal stakeholders have up-to-date franchisee information.
- Assist the Helpdesk with onboarding processes and conduct handover sessions after the onboarding period to build a strong foundation with newly onboarded hotels.
SKILLS, EDUCATIONAL BACKGROUND & EXPERIENCE
- Have 7+ years’ progressive work-related experience in hotel industry experience related to operations or commercial, hotel franchising.
- highly pragmatic, look for continuous improvement with a commercial mindset.
- Have strong training, consulting, administrative and persuasion skills with superior time and follow-through management
- self-motivated, organized, and able to balance multiple project support requests with the requisite priority
- use of MS Office applications; strong in Microsoft Excel, understanding of Property Management Systems (PMS) – Preferred
- Must have strong business acumen and excellent analytical skills
- Be an outstanding communicator who has a native or idiomatically fluent level of English and Spanish.
- Ability to travel 35%
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