Jobid=580417720515898517 (0.0497)
Customer Success Advisor | German
Amsterdam – 1 day WFH, reference 2025-01509
Job description
Your responsibilities :
Provide customer service in both German and English by phone, email, and chat
Support customers with licensing, pricing, payment details, and order status
Prepare quotes for software licences and renewals
Follow up on quotes to support the sales process
Process orders accurately, ensuring correct details and timely deliveries
Communicate with suppliers to coordinate quotes and orders
Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service
Keep databases updated with customer and order details
Support with other related administrative or service tasks as needed
Requirements
To excel in this role, you’ll need:
Fluent in both German (C2) and English (C1-C2), spoken and written
At least 2 years of experience in customer service, customer success, administration or inside sales (B2B)
Interested in IT/software industry
Strong problem-solving skills and ability to learn quickly in a changing environment
University degree or equivalent
Highly organized, pro-active, detail-oriented, and good at multitasking
Strong with numbers and comfortable working in a commercial environment
Customer-focused mindset with excellent communication and relationship-building skills
Its a hybrid working arrangement with 1 day working from home every Friday
Working conditions
Our client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing:
Start date: ASAP
A monthly salary ranging from € 3.000 to €3.700 gross, depending on your experience and education
Monthly bonuses linked to performance paid monthly
Holiday allowance.
25 vacation days.
Reimbursement of travel costs up to €250 per month.
Extensive training and ongoing support.
Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with 30mins lunch break.
4 days working onsite and 1 day working from home (Friday)
A dynamic and lively work environment located in the heart of Amsterdam.
Salary from: €2800,- Salary to: €3300,-
Work location
Amsterdam – 1 day WFH
Company description
Our client is a global provider of premier software development tools and components to commercial application software developers. Operating in the USA, UK, Ireland, Japan, and now in the Netherlands, they serve over 125.000 customers across 180 countries, with teams proficient in over 10 languages.
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