About the Role
The Customer Engagement Manager will focus on driving commercial retention and account growth goals, community engagement, and advocacy. They will also support the customer’s business case for renewal to the customer’s buying committee. This role requires a data and design-focused mindset, utilizing diverse marketing tactics like value-driven engagement, user insights, and strategic partnerships. As part of the Corporate marketing group, this position is crucial in designing successful, customer-centric programs for customer and corporate market success.
Responsibilities
Optimizing and exploring new opportunities to engage our
corporate audience in a constantly evolving digital marketing
landscape, to support recurring renewals and maximize
customer retention via account growth opportunities
Defining and design successful user engagement and community
building strategies to drive awareness and adoption and build advocacy and
trusted partnerships by demonstrating that our solutions and services
positively impact research outcomes
Executing innovative marketing campaigns and partner with
product and marketing effectiveness teams to analyze date that
will improve our impact on stimulating awareness and usage at
scale across portfolio our Life Science and Engineering segments
Identifying, support and develop champions in our corporate community
Requirements
Experience in customer-centric program development, community
development and multi-channel digital experience
Experience in managing programs with multiple stakeholders and delivering results in a global matrixed organization
Proven analytical skills and experience in using evidence based
data for marketing activity decision making and performance reporting
Excellent communicator with verbal, written, interpersonal and
presentation skills
Strong customer focus. Experience in subscription
businesses and Life Sciences or Medical fields
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
Dutch Share Purchase Plan
Annual Profit Share Bonus
Comprehensive Pension Plan
Home, office or commuting allowance
Generous vacation entitlement and option for sabbatical leave
Maternity, Paternity, Adoption and Family Care leave
Flexible working hours
Personal Choice budget
Variety of online training courses and career roadshows
Wellbeing programs and gym facility in the office
Internal communities and networks
Various employee discounts
Recruitment introduction reward
Work from anywhere
Employee Assistance Program (global)
Annual Event
Lees hier meer