Jobid=534435600365979622 (0.0497)
Ready for a challenge?
About this role
As our CRM Manager, you will play a leading role within the Customer Engagement & Loyalty squad, driving our retention efforts across channels. Using a customer-centric approach, you will turn data into meaningful connections and high-impact programmes. We are looking for someone who takes ownership at scale, mentors teammates, and thrives in a fast-moving, data-driven environment. You will shape our CRM execution, influence both local and global teams, and help us move fast and scale our impact in a competitive landscape.
These are some of the key components to the position:
- Drive excellence through rigorous A/B testing, data analysis, and segmentation to continuously improve campaign performance and customer retention metrics.
- Keep it simple by streamlining CRM processes, voucher planning, and campaign workflows across markets for maximum efficiency.
- Raise the bar by partnering with international and local teams to experiment with new CRM technologies and AI-driven engagement strategies.
- Collaborate across the business, with data, product, and brand teams, to ensure messaging is timely, brand-aligned, and always puts the customer first.
- Support each other by onboarding, mentoring, and reviewing the work of junior team members and interns, ensuring quality standards are consistently met.
- Act as a guardian of CRM best practices, holding the team accountable for high-impact, error-free execution.
- Autonomously lead strategic CRM projects, from segmentation and personalisation initiatives to cross-channel innovation and new channel strategies.
What will you bring to the team?
- An analytical mindset with the ability to stay committed to achieving goals through data-driven segmentation and a track record of improving customer retention.
- A focus on aiming higher, with the drive to continuously raise the bar on campaign performance and CRM best practices.
- Strong stakeholder management and project ownership skills, with the ability to influence and collaborate with both local and global teams.
- A proactive and agile approach, showing a readiness to move fast and adapt in a global scale-up environment.
- Experience mentoring junior colleagues and a collaborative spirit dedicated to lifting each other up and celebrating team wins.
- Exceptional communication skills in English; additional language skills are a plus.
- Curiosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable — our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.
Inclusion, Diversity & Belonging
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