Jobid: 3195971349 (0.11)
Overview
In this role you will cultivate long-term relationships with mid-senior stakeholders and act as a trusted advisor on Nutanix technology. You will work within a newly formed Netherlands Customer Experience team to design and execute tailored success plans, monitor satisfaction, and drive product adoption. You will collaborate cross-functionally to optimize resources and establish foundational CX processes. A key milestone is achieving NCX certification in year one, signaling credibility in customer experience management. This remote-friendly opportunity emphasizes impact, growth, and cross-border collaboration with a focus on customer outcomes.
Verantwoordelijkheden
- Build and nurture relationships with assigned customer accounts as trusted advisor
- Develop and implement tailored Customer Success Plans aligned with customer goals
- Monitor customer satisfaction metrics and address concerns to improve experience
- Drive product adoption and expansion through technical engagement
- Collaborate with internal teams to optimize resources and respond to customer feedback
- Help establish foundational processes and best practices within the CX team
- Aim for NCX certification within the first year to enhance CX expertise
- Advocate for customer needs and provide feedback to influence product development and service enhancements
Belangrijkste vereisten
- 10+ years of experience in customer-facing technical roles with mid-senior stakeholders
- Strong technical expertise in data center technology, virtualization, and hyper-converged solutions
- Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP)
- Familiarity with ITIL and TOGAF frameworks
- Experience managing large-scale customer operational standards and processes
- Exceptional communication and relationship-building skills
- Customer-centric mindset with ability to drive change and success strategies
- Ability to collaborate with cross-functional teams and provide service delivery feedback
- communication excellence
- relationship-building
- advocacy for customer needs
- data center technology
- virtualization
- hyper-converged solutions
Deel deze vacature: